Grantee policy
Kinco Grantee policy with Industrial Solutions Company ISC
After-sales service and repair terms and conditions for
oversea agent
These terms and conditions are applicable to the situation that Client sells
the products of Kinco Electric(Shenzhen) Ltd, and Kinco provides the
after-sale service and maintenance.
Period of validity: during the agent agreement period.
Product:Kinco product buy from Kinco.
1. After-sales service commitment
The product produced by Kinco,eighteen-month guarantee of replacement,
long-life maintenance service and technical support (by email,phone,MSN and
Skype).
1) Confirm the date: From the date of shipment by Kinco, the date of
shipment can be inquired by Kinco according to the S/N code.So if Client
cannot provide the S/N code or a proof for the actual date of purchase, this
product will not be in warranty.
2) Eighteen-month guarantee of replacement: If any failure within the
scope of warranty occurs to the product,after Kinco confirms that the faulty
product is within the scope of service and the guarantee period of
replacement ,Kinco will replace the faulty product with a product of the same
model for Client. Client shall keep the faulty product until Kinco informs Client
to send the product back to Kinco.Kinco will bear the freight when Kinco
informs Client to send faulty product back to the Kinco.
3) Life-long maintenance service: Kinco provides Client with
maintenance service throughout the service life of the products from the date
of purchase. For faulty products within the warranty period but not covered by
the scope of the warranty or products beyond the warranty period, Kinco will
provide paid repair service. After Client confirms the repair cost, Kinco will
arrange repair service. For detailed repair service stipulations, refer to the
section below.
2. Repair service
1) Principle: Kinco will strive for decreasing the repair period of the product
for Client.
2) Repair period: Client collects the faulty products every two months and
sends to the repair centers of Kinco in China. A repair period of Kinco is 15
working days. It comprises a time ranges from the day that Kinco receives the
faulty product from Client to the day Kinco sends the faulty product back,
excluding the non-working days, transportation time and time spent charging
the cost of the repair. The cost of the repair should be paid off every time,
Shanghai Kinco Automation Co.,Ltd. Kinco Electric (Shenzhen) Ltd.
Add: Bldg1, No.1387, Zhangdong Road, Zhangjiang Add: Building 1, No.6 Langshan 1st Rd, Hi-tech Park North,
Hi-tech Park, Shanghai, China. 201203 Nanshan, Shenzhen, China. 518057
Tel：+86 21-68798588 Fax：+86 21-68797688 Tel：+86 755-26585555 Fax：+86 755-26616372
Email:sales@kinco.cn http://www.kinco.cn
To be the par tner of your success
Client should pay all the cost of the repair to Kinco after paid repair service is
finished. Under special circumstances when a fault cannot be removed in a
short period of time because of special reasons, Kinco will discuss with Client
to achieve an agreement of the repair time.
The identification ways of product s’ S/N code are listed below:
Kinco Servo Driver:
xxxxY+05101+xxxx, 05101 stand for production date is the 101st day in 2005.
Kinco Servo Motor, Kinco Stepping Driver and Motor, Kinco Power
Module:
xxxxx+0505+xxxx, 0503 stand for production date is Mar. 2005.
Kinco HMI:
Mxxxxxxxxxxx+0805+xxxxx, 0805 stand for production data is May 2008.
3)Confirm the warranty period: Client confirms whether the faulty product
is within the warranty period according to the product’s S/N code and the
actual date of sale by Client. If Client cannot confirm whether the faulty product
is within the warranty period for losing the S/N code or other reasons, Kinco
shall help Client to confirm. Kinco offers one-year guarantee of maintenance to
the repaired or replaced component from repair date.
4)Confirm the scope of warranty: Even within the warranty period of
replacement or repair, if the following case happen Kinco will not provide the
corresponding replacement or repair service. Kinco offers paid repair service
to the faulty product belongs to the following area.
a) Any product faults resulting from force majeure factors such as fire,
flood, electric shock, and earthquake.
b) Any product faults arising from the disassembly, repair, or codification
of products performed by people not authorized by Kinco Electric (Shenzhen)
Ltd.. Any severe damage or scratch to the product shell caused by improper
installation.
c) Any product faults caused by industrial accidents, disoperation,
misuse (failure to observe the operation methods, operating environment and
precautions specified in the user guide), including human-machine interface
touch panel cracking, LCD screen breaking, motor blocking, instability, slanting
motor shaft, broken shaft, flange crack or breaking ,incomplete motor parts,
motor winding or circuit board severely burned, etc.
5)Confirm the cost of repair: For faulty products within the warranty
period and falling into the scope of regular repair, Kinco will only collect the
cost of the parts and components damaged due to the customers’ reasons.
if the fault is not caused by the customer, Kinco will not charge any repair fee.
For faulty products beyond the warranty period, Kinco will charge the cost of
parts and components and proper repair fee according to actual conditions of
damage or fault. The specific price of repair parts refers to the price list of
repair parts. The repair personal of Kinco will quote to Client after they finish
the paid repair service every time.
Shanghai Kinco Automation Co.,Ltd. Kinco Electric (Shenzhen) Ltd.
Add: Bldg1, No.1387, Zhangdong Road, Zhangjiang Add: Building 1, No.6 Langshan 1st Rd, Hi-tech Park North,
Hi-tech Park, Shanghai, China. 201203 Nanshan, Shenzhen, China. 518057
Tel：+86 21-68798588 Fax：+86 21-68797688 Tel：+86 755-26585555 Fax：+86 755-26616372
Email:sales@kinco.cn http://www.kinco.cn
To be the par tner of your success
6) Emergency repair: The two sides resolve through consultation or Kinco
provides the spare product to Client.
7) Repair process: According to the standard product repair process of
Kinco, if have any conflict with the terms and conditions, please take it as the
standard. To every repair service Kinco will provide the product RMA Repair
State Form to Client.
8) Confirm the freight. The freight for returning the faulty products to
after-sales service center of Kinco shall be provided by Client, but the freight
for delivering the repaired products to Client shall be provided by Kinco.
9) Client shall send the After-sales Service Registration Form that is put in
the product package box to Kinco when return the faulty products. To help
Kinco to repair and resolve the problem quickly, Client should write the detailed
fault in the table. Client can agree on the special circumstances with Kinco.
10)Client and Kinco should have specific person to be responsible for the
communication of after-sales service and repair.
3. The terms and conditions are attached file of the product
cooperation agreement, which have the same force of law.
